Cancellation & Refund Policy

REFUND POLICY  

The fee paid to Ruks & Medyn covers the cost of software product license, development services and consulting work carried out by our team. Ruks & Medyn reserves the right to decide whether a refund is applicable if requested by the client for any reason. It may not be possible to refund a deposit once Ruks & Medyn has started the development process. A refund is not guaranteed, but is possible based on execution department’s judgment. If deposit has been paid by credit card, refunds will be issued to the original credit card provided at the time of payment. If your project has been cancelled by us due to any breach of the terms and conditions on your part, you will not be eligible for a refund. Phone requests will not constitute acceptance of any cancellation.

Development Services and Consulting – If the services opted by you are T&M (Time & Material) based services or hire dedicated developer service, these are non-refundable.

CANCELLATION POLICY   

All cancellation requests must be submitted to accounts and execution department of Ruks & Medyn. You may submit your cancellation requests by e-mail. Your request will not be considered valid unless and until you receive confirmation from our accounts or execution department. The confirmation email or number given by accounts department of Ruks & Medyn. will act as a proof of the cancellation of service.